- Welcome to the UK's biggest online office furniture retailer
Terms & Conditions
This page (together with any documents referred to on it) tells you the terms and conditions (Conditions) on which we supply any of the goods (Goods) offered for sale by Office Furniture Online, the seller (Us/We) to the buyer (You). These Conditions shall govern any contract for the sale of Goods offered by the Us which are made at a distance between Us and any You by any method. It is important to read and understand these Conditions before placing your order.
If You are purchasing products from Us wholly or mainly for your own personal use (not for use in connection with your trade, business, craft or profession) then You are a consumer. As a consumer You will have different rights under these terms.
1. Information About Us
Office Furniture Online is a trading name fully owned and operated by Equip4work Limited (Us/We). We are registered in England and Wales under company number 5209361 with our registered office at St. Albans Road Industrial Estate, Common Road, Stafford, England, ST16 3DR. Our head office and trading address is: Solway House, Dumfries Enterprise Park, Tinwald Downs Road, Heathhall, Dumfries, DG1 3SJ, United Kingdom.
2. Service Availability
It is prohibited to access www.officefurnitureonline.co.uk (our site) from territories where its contents are illegal or unlawful. If You access this site from a location outside the United Kingdom, You do so at your own risk and you are responsible for compliance with local laws.
3. Your Status
By placing an order with Us, You warrant You are:
(a) legally capable of entering into binding contracts; and
(b) at least 18 years old.
4. How The Contract Is Formed Between Us & You
4.1 Your order constitutes an offer to Us to buy Goods. All orders placed by You are subject to acceptance by Us. We will confirm such acceptance to You by email (the Acceptance).
4.2 The Contract will relate only to those Goods whose order We have confirmed in the Acceptance. We will not be obliged to supply any other Goods which may have been part of your order until the order of such Goods has been accepted by a separate Acceptance.
4.3 Each order for Goods by You to Us will be deemed to be an offer by You to purchase Goods subject to these Conditions.
4.4 You must ensure that the terms of your order and any applicable specification are complete and accurate.
4.5 We reserve the right to correct any typographical or clerical error or omission on our site, in any sales literature, price list, quotation, Acceptance, specification, invoice or other document or information issued by Us, without any liability on our part and without notice.
4.6 Descriptions appearing on our site or contained in catalogues, brochures or in any other publicity material are given in good faith. All weights and dimensions are approximate only and maximum load capacities stated are for evenly distributed loads only. Information may be varied or amended by us at any time without notice. Whilst every endeavour is made to ensure accuracy of representative photographs and images of the Goods, errors may occur and design detail may change. For this reason, fabric and material samples are available on request and any advice provided by Us shall be provided without liability to You.
4.7 Material finishes and product colours shown on our site are for illustrative purposes only and can vary when viewed on different electronic devices. For this reason, we cannot guarantee that your device will accurately reflect the true colour and finish of the Goods. For this reason, fabric and material samples are available on request.
4.8 All Goods are supplied on condition that You undertake at all times to take notice of and comply with all instructions, statements and recommendations issued with or relating to the Goods and to take all reasonable and prudent precautions as to their use. We shall not be liable to You or to any third party for any loss or damage which arises from your misuse of the Goods.
4.9 All intellectual property rights in relation to the Goods and any associated design software and designs, data sheets, packaging and literature are and shall remain (as between You and Us) our sole and exclusive property and no licence (except in relation to any reasonable use for which the Goods are supplied) shall be implied.
4.10 These Conditions will be incorporated in the Contract to the exclusion of all other terms and conditions.
5. Consumer Rights
5.1 For the purposes of these Conditions, You shall be contracting as a consumer if You are not acting for the purposes of your business, trade or profession in purchasing Goods from Us. All other customers shall be contracting as business customers. If You are contracting as a consumer, you may, with the exception of terms given in clause 5.7, cancel a Contract (without giving any reason for cancellation) at any time within the period:
(a) beginning upon the submission of your order; and
(b) ending at the end of 14 days after the day on which the Goods come into your physical possession or the physical possession of a person identified by you to take possession of them.
5.2 In order to cancel a Contract on the basis described in clause 5.1, You must inform Us of your decision to cancel. You may inform Us by means of any clear statement setting out the decision. To meet the cancellation deadline, it is sufficient for You to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.
5.3 For cancellation requests please contact Us in writing at firstname.lastname@example.org. We will advise you of the process by which Goods can be returned to Us. You must not send the Goods back to Us or hand them over to Us without receiving return instructions from Us as we operate multiple dispatch locations. You must comply with your obligations referred to in this clause 5.3 without undue delay and in any event not later than 14 days after the day on which you inform us of your decision to cancel the Contract. You must pay the direct cost of returning the Goods.
5.4 If You cancel a Contract on the basis described in clause 5.1, You will receive a full refund of the amount You paid to Us in respect of the order, excluding any additional or special carriage charges paid for the delivery of the goods to You. Any cost related to the return of Goods when arranged by Us will be deducted from your refund.
5.5 Goods should be returned in original packaging, unused and suitable for resale. If the value of the Goods returned by You is diminished by any amount as a result of the handling of those Goods by You beyond what is necessary to establish the nature, characteristics and functioning of the Goods, We may recover that amount from You up to the Contract price. We may recover that amount by deducting it from any refund due to You or require You to pay that amount direct to Us. Handling which goes beyond the sort of handling that might reasonably be allowed in a store will be "beyond what is necessary to establish the nature, characteristics and functioning of the Goods" for these purposes.
5.6 Unless We have offered to collect the Goods, We will process a refund due to You as a result of a cancellation on the basis described in clause 5.1 within the period of 30 days after the day on which We receive the returned Goods. If We have not sent the Goods to You at the time of cancellation or have offered to collect the Goods, We will process a refund due to You without undue delay and, in any case, within the period of 30 days after the day on which We are informed of the cancellation.
5.7 You will not have the right to cancel a Contract on the basis described in clause 5.1 in respect of any non-stock Goods, nor for any Goods which are bespoke, made-to-order, personalised, customised, made to your specification or specially ordered (Restricted Goods).
5.8 If You require clarification regarding the nature of the Goods which You wish to purchase You should contact Us by email at email@example.com or call us on 0333 7777 575 for details before placing your order.
6. Availability & Delivery
6.1 All Goods are offered by Us subject to availability and we reserve the right to cancel any order placed by You if we have insufficient stock or for any reason are unable to deliver the Goods You have ordered.
6.2 Subject to clause 6.1, all Goods are available for sale within the United Kingdom.
6.3 Prices quoted include free delivery anywhere within Great Britain, excluding the Highlands and Islands (unless otherwise stated on our website). In some cases, specific carriage terms may apply to individual items. These charges are noted on the product page for each item on our website. For deliveries outside this area, or any special delivery requests made by You, a carriage charge will be advised and agreed with You prior to order Acceptance. Please contact us by telephone on 0333 7777 575 or by email at firstname.lastname@example.org for details of those charges.
6.4 We will endeavour to fulfil your order by the estimated delivery date. Please note that any statement or other indication of delivery times appearing in any Acceptance or on our site appears as a guide only. In no event shall we be liable for any delay in delivering the Goods, howsoever caused.
6.5 We may deliver the Goods on the Acceptance by separate instalments. Each instalment shall be a separate Contract and no cancellation or termination of any one Contract relating to an instalment shall entitle You to repudiate or cancel any other Contract or instalment.
6.6 We will deliver the Goods ordered by You to the address You give us for delivery when You place your order. It is your responsibility to ensure that the delivery address is accurate and complete; You must also ensure that there will be somebody available to sign for and take delivery of the Goods. If ordering on behalf of a third party, You are giving Us permission to use their delivery details, solely for the fulfilment of the order.
6.7 Any attempted delivery which is refused at the delivery address or which, through no fault of our own, cannot be delivered at the delivery address, will be returned. Any subsequent attempt to re-deliver the Goods may be chargeable. The amount of the re-delivery charge depends on the carrier used to effect re-delivery.
6.8 In accordance with normal transport practices all goods will be kerbside delivery, or delivered to the goods inwards department or reception on the ground floor. Off-loading facilities must be provided by You. If further transfer or installation is required, particularly for large and heavy items, this must be requested at the time of ordering and an additional charge will be levied. Please note that a signed consignment note constitutes delivery of goods. Please check that the number of boxes received corresponds with the delivery note before signing.
6.9 Notification of non-delivery must be made in writing by You within 7 days of invoice date and for shortages or damage within 3 days of receipt of goods. Failing this no claims will be entertained.
6.10 Due to our policy of continuous product development, we reserve the right to change product specifications without prior notice and without liability to You.
6.11 In the event that You are in breach of the Contract, We reserve the right to refuse to supply You with any additional Goods, or to suspend the delivery of any Goods, without limiting any other remedy available to Us. We may exercise this right until such time as the breach has been remedied, where such breach is remediable.
7. Risk & Title
7.1 The Goods will be at your risk from the time of delivery.
7.2 Ownership of the Goods will only pass to You when we receive full payment of all sums due in respect of the Goods, including carriage charges.
7.3 If You are contracting as a business customer, ownership of the Goods will only pass to You upon:
(a) our receipt of the sums detailed in clause 7.2 above, together with
(b) all other sums which are or which become due to Us from You on any account.
7.4 Until ownership of the Goods has passed to You, if you are contracting as a business customer, you must:
(a) store the Goods (at no cost to Us) separately from all your other Goods and any goods of any third party in such a way that they remain identifiable as our property;
(b) not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods, maintain the Goods in satisfactory condition and keep them insured on our behalf for the full price of the Goods against all risks to our reasonable satisfaction. On request You shall produce the policy of insurance to us; and
(c) hold the proceeds of the insurance referred to in sub-clause (b) on trust for Us and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.
7.5 If You are contracting as a business customer, your right to possession of the Goods shall terminate immediately, if:
(a) You have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order in respect of You, or any proceedings are commenced relating to your insolvency or possible insolvency; or
(b) You suffer or allow any execution, whether legal or equitable, to be levied on your property or be obtained against You or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986, or you cease to trade, or you encumber or in any other way charge the Goods.
7.6 If You are contracting as a business customer and if:
(a) You are late in paying for the Goods; or
(b) You are late in paying for any other goods supplied by Us; or if
(c) before title to the Goods passes to You, You become subject to any of the events listed in clause 7.5 (a) or (b), or We reasonably believe that any such event is about to happen and notify You accordingly, then:
(d) without limiting any other right or remedy We may have, We may at any time require You to deliver up the Goods and, if You fail to do so promptly, We may (during normal business hours and with or without vehicles) enter any premises of yours or of any third party where the Goods are stored or kept in order to recover them. You shall not keep the Goods at any premises in respect of which You do not have the right to grant access to Us.
8. Price & Payment
8.1 The price of the Goods will be as quoted by Us or as published on our site, except in cases of obvious error.
8.2 All prices are subject to any applicable UK VAT.
8.3 Prices are liable to change at any time, but changes will not affect orders in respect of which We have already sent You an Acceptance.
8.4 It is always possible that, despite our best efforts, some of the Goods listed on our site may be incorrectly priced. We will normally verify prices as part of our Acceptance. If the correct price of the Goods is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject your order and notify You of such rejection.
8.5 We are under no obligation to provide the Goods to You at the incorrect (lower) price, even after we have sent You an Acceptance, if the pricing error is obvious and unmistakable and could have reasonably been recognised by You as a mispricing.
8.6 Preferred method of payment is by credit/debit card or by cheque or bank transfer payment. Unless You hold a credit account with us, full payment must be made prior to order Acceptance. Secure card payments can be made by VISA, Mastercard, Delta, Switch, Solo, JCB, American Express, VISA Electron or by PayPal. You can enter your payment details at checkout or call us on 0333 7777 575 to place your order.
8.7 We also accept cheque payments. Please make cheques payable to Office Furniture Online and send your cheque to the following address: Sales Department, Equip4work Limited, Solway House, Dumfries Enterprise Park, Tinwald Downs Road, Heathhall, Dumfries, DG1 3SJ.
8.8 Payment is required prior to dispatch unless credit terms have been agreed.
8.9 If You send Us a cheque payment, the Goods will not be dispatched until your cheque has been received and cleared by our bank.
8.10 Our payment terms for credit accounts are 30 days from the date of invoice. All payments must be made in sterling (GBP). If you are in default, we reserve the right to charge interest on overdue accounts at a rate of 5% above Bank of England base lending rate for each month or part thereof that You remain in default. We reserve the right to withhold dispatch of the Goods if your account is in arrears.
9. Damages, Shortages & Returns
9.1 If You are contracting with Us as a business customer, You have 3 days following your receipt of the Goods to report any damage to, defect in or shortage of the Goods by contacting Us by telephone on 0333 7777 575 or by emailing email@example.com. We will require full details of the reported damage or defect and may request images. The Goods must remain in the original packaging and if requested by Us be promptly returned. Once We have verified the damage to, defect in or shortage of the Goods, We shall issue a replacement or a refund (including postage) to You via your original payment method. You have an obligation to take reasonable care of the Goods whilst they are in your possession. We may refuse to replace or refund any Goods returned to Us if We consider that You have failed to take reasonable care of the Goods.
9.2 Unwanted Goods or Goods ordered in error may be accepted for return only with the express permission of Us. Please also note that a minimum restocking charge of 30% of the sale price of the goods will apply. Please contact Us to raise a return request by calling Us on 0333 7777 575 or by emailing firstname.lastname@example.org.
9.3 Made-to-order non-stock, bespoke or customised Goods are Restricted Goods and cannot be accepted back into stock. If You need to cancel Restricted Goods for any reason, this can only be accommodated within 24 hours of placing the order. If accepted, charges may apply to cover any costs incurred. If a cancellation is possible after 24 hours, Office Furniture Online will charge a cancellation fee as it is unlikely that we could resell Restricted Goods to another customer.
9.4 Refused deliveries for Restricted Goods are not eligible for credit. Our usual refund policy does not apply to Restricted Goods, which cannot be returned or exchanged unless faulty.
9.5 Goods agreed for return must be returned in their original packaging, unused, unassembled and suitable for resale. Credit shall not be given for goods received damaged. You shall be, unless otherwise agreed by Us, responsible for the cost of return and restocking as outlined in paragraph 9.2 above. Goods returned shall remain at your risk until receipt of the goods by Us. Where it has been agreed that You arrange the return delivery, the proof of return will remain with You.
9.6 If the value of the Goods returned by You is diminished by any amount as a result of the handling of those Goods by You, We may recover that amount from You up to the Contract price. We may recover that amount by deducting it from any refund due to You or require You to pay that amount direct to Us.
9.7 If You are contracting with Us as a consumer, clauses 9.8-9.9 summarise your key legal rights in relation to the Goods, which are subject to certain exceptions. Damages should be reported within three working days - this does not affect your statutory rights.
9.8 The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of the Goods, You are entitled to the following:
(a) up to 30 days: if the Goods are damaged or defective, then You can get a refund;
(b) up to six months: if the damaged or defective Goods cannot be repaired or replaced, then You are entitled to a refund of up to the full amount, in most cases;
(c) up to six years: in the event that the Goods can be expected to last up to six years then You may be entitled to a repair or replacement, or, if the Goods cannot be repaired or replaced, You may be entitled to some of your money back.
9.9 If You wish to exercise your legal rights to reject the Goods, You must return the Goods to Us or allow Us to collect the Goods from You. You will pay the reasonable costs of return or collection.
9.10 Your rights in clauses 9.2-9.3 are in addition to your rights to return the Goods in accordance with clause 5.1.
Except as herein expressly provided and as provided by law, We do not supply Goods with the benefit of any term, warranty or condition, express or implied, as to the merchantability of the Goods or their suitability for any purpose whatsoever. As far as it is able We will assign to You all rights conferred on it by any of our suppliers. Insofar as quality of materials used in Goods manufactured for Us is concerned, We shall have the option to repair, replace (or at our sole discretion refund You the price of the goods without any further liability) parts agreed by Us as being defective, and which have been returned to Us, carriage paid, within a minimum period of 1 year from the date of delivery to your premises. Goods subjected to fair wear and tear, misuse, defective maintenance, alteration or modification, are excluded from this guarantee. Goods covered are subject to single shift working only, unless otherwise stated. Our liability shall in no case hereunder exceed that of the actual manufacturer of the particular goods or parts thereof. Any liability on our part is limited to the value of the Goods supplied, subject to terms of payment being met.
11. Our Liability
11.1 If You are contracting as a business customer:
(a) all warranties, representations, terms, conditions and duties implied by law relating to fitness, quality or adequacy are excluded to the fullest extent permitted by law;
(b) without limiting the generality of clause 11.1(a), We shall not be liable to You if any monies due from You to us have not been paid in full;
(c) without prejudice to any of the provisions of this clause 11.1, We shall have no liability to You for any:
(i) consequential losses;
(ii) loss of profits and/or damage to goodwill;
(iii) economic and/or other similar losses;
(iv) special damages and indirect losses;
(v) business interruption, loss of business, contracts and/or opportunity; and/or
(vi) inconvenience, delay or loss of production;
(d) without limitation to any of the foregoing, our aggregate liability to You (whether for breach of Contract or for negligence or otherwise howsoever), for any loss or damage of whatsoever nature and howsoever caused, shall be limited to and in no circumstances shall exceed the price of the Goods purchased from Us; and
(e) without limitation or prejudice to any of the foregoing, You shall indemnify and hold Us, our partners, affiliates, officers and their employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising from any breach of the Contract by You, or the infringement by You, or anybody else using your account, of any intellectual property or other right of any person or entity.
11.2 If You are contracting as a consumer:
(a) We warrant to You that any Goods purchased from Us are of satisfactory quality and reasonably fit for all of the purposes for which goods of that kind are commonly supplied; but
(b) We shall only be liable to You for:
(i) losses that are caused as a result of any breach of Contract by Us (up to the value of the purchase price of the Goods You purchased); and
(ii) losses that are caused as a result of our negligence; and
(c) We shall not be liable for any loss pursuant to clause 11.2.(b) if:
(i) any such loss is not foreseeable. Losses are foreseeable if they could have been contemplated by both of us at the time that your order was accepted by Us; or
(ii) any such loss (or any part thereof) was caused by or contributed to by your breach of any of these Conditions; and
(d) for the avoidance of doubt, We shall not be liable for any indirect losses which happen as a side effect of the main loss or damage, and which are not foreseeable by You and Us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) howsoever arising and whether caused by breach of contract, negligence, or otherwise.
11.3 Nothing in these Conditions shall exclude or limit in any way our liability:
(a) for death or personal injury caused by our negligence;
(b) under section 2(3) of the Consumer Protection Act 1987;
(c) for fraud or fraudulent misrepresentation; or
(d) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
12. Written Communications
Applicable laws require that some of the information or communications We send to You should be in writing. When using our site, You accept that communication with Us will be mainly electronic. We will contact You by e-mail or provide You with information by posting notices on our website. For contractual purposes, You agree to this electronic means of communication and You acknowledge that all contracts, notices, information and other communications that We provide to You electronically comply with any legal requirement that such communications be in writing. This clause does not affect your statutory rights.
All notices to Us shall be in writing and shall be made either via email or post to the addresses in the Contact Us section of our site. We may broadcast notices or messages through our site or contact You by email and notification by either of these methods shall constitute notice to You.
Equip4work Ltd trading as Office Furniture Online use the data that you provide to facilitate trading or deliver good with your company and offer a professional service on a regular basis. Your data will never be passed on or sold to a third party except where it is essential to deliver a product (e.g. delivery company.)
You authorise Us to use the data which You have provided Us with for the purpose of carrying out our obligations under this contract e.g. delivery of goods via carrier. Your data is held in compliance of the General Data Protection Regulation 2018 and the Data Protection Act 1998. Furthermore, We confirm that We are compliant with the General Data Protection Regulation 2018 and the Data Protection Act 1998 and our suppliers have confirmed their GDPR compliance. For more information please see our GDPR Policy here.
14. Transfer of Rights & Obligations
14.1 Any Contract between You and Us is binding on You and Us and on our respective successors and assigns.
14.2 You shall not assign or delegate all or any of your rights or obligations under the Contract without our prior written consent, such consent not to be unreasonably withheld.
14.3 We reserve the right to assign, subcontract or transfer all or any of our rights and obligations under the Contract to any person, firm or company without notice to you.
15. Events Outside Our Control
15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control (Force Majeure Event).
15.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) strikes, lock-outs or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks; or
(f) the acts, decrees, legislation, regulations or restrictions of any government.
15.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
16.1 If We fail, at any time during the pendency of the Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Conditions, or if We fail to exercise any of the rights or remedies to which We are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.
16.2 A waiver by Us of any default shall not constitute a waiver of any subsequent default.
16.3 No waiver by Us of any of these Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing in accordance with clause 13 above.
If any of these Conditions or any provisions of the Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
18. Entire Agreement
18.1 These Conditions and any document expressly referred to in them represent the entire agreement between Us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
18.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Conditions.
19. Our Right to Vary These Conditions
19.1 We have the right to revise and amend these Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
19.2 You will be subject to the policies and Conditions in force at the time that You order Goods from Us, unless any change to those policies or these Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by You), or if We notify You of the change to those policies or these Conditions before We send you the Acceptance.
20. Law & Jurisdiction
The Contract will be governed by English law. Any dispute arising from, or related to, the Contract shall be subject to the non-exclusive jurisdiction of the Courts of England and Wales.