Returns Policy

We take every care to ensure that detailed information is provided in presenting the products offered for sale. We do this to help ensure that you can easily find the right fit for your requirement. In the event that you are considering to return an item, then please refer to the information below.

Returns Policy for Business Customers 

If You are contracting with Us as a business customer, You have 3 days following your receipt of the Goods to report any damage to, defect in or shortage of the Goods by contacting Us by telephone on 0333 7777 575 or by emailing customerservices@officefurnitureonline.co.uk. We will require full details of the reported damage or defect and may request images. The Goods must remain in the original packaging and if requested by Us be promptly returned. Once We have verified the damage to, defect in or shortage of the Goods, We shall issue a replacement or a refund (including postage) to You via your original payment method. You have an obligation to take reasonable care of the Goods whilst they are in your possession.  We may refuse to replace or refund any Goods returned to Us if We consider that You have failed to take reasonable care of the Goods.

Unwanted Goods or Goods ordered in error may be accepted for return only with the express permission of Us. Please also note that a minimum restocking charge of 30% of the sale price of the goods will apply. Please contact Us to raise a return request by calling Us on 0333 7777 575 or by emailing customerservices@officefurnitureonline.co.uk

Made-to-order non-stock, bespoke or customised Goods are Restricted Goods and cannot be accepted back into stock. If You need to cancel Restricted Goods for any reason, this can only be accommodated within 24 hours of placing the order. If accepted, charges may apply to cover any costs incurred. If a cancellation is possible after 24 hours, Office Furniture Online will charge a cancellation fee as it is unlikely that we could resell Restricted Goods to another customer. 

Refused deliveries for Restricted Goods are not eligible for credit. Our usual refund policy does not apply to Restricted Goods, which cannot be returned or exchanged unless faulty. 

Goods agreed for return must be returned in their original packaging, unused, unassembled and suitable for resale. Credit shall not be given for goods received damaged. You shall be, unless otherwise agreed by Us, responsible for the cost of return and restocking as outlined in paragraph 9.2 above. Goods returned shall remain at your risk until receipt of the goods by Us. Where it has been agreed that You arrange the return delivery, the proof of return will remain with You. 

If the value of the Goods returned by You is diminished by any amount as a result of the handling of those Goods by You, We may recover that amount from You up to the Contract price. We may recover that amount by deducting it from any refund due to You or require You to pay that amount direct to Us.

Returns Policy for Consumers

In line with the law, a consumer is defined as “an individual acting for purposes that are wholly or mainly outside the individual’s trade, business, craft or profession.”

Damages should be reported within three working days - this does not affect your statutory rights.

You should contact Us by telephone on 0333 7777 575 or by emailing customerservices@officefurnitureonline.co.uk. We will require full details of the reported damage or defect and may request images. The Goods must remain in the original packaging and if requested by Us be promptly returned. Once We have verified the damage to, defect in or shortage of the Goods, We shall issue a replacement or a refund (including postage) to You via your original payment method. You have an obligation to take reasonable care of the Goods whilst they are in your possession.  We may refuse to replace or refund any Goods returned to Us if We consider that You have failed to take reasonable care of the Goods.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of the Goods, 

You are entitled to the following:

up to 30 days: if the Goods are damaged or defective, then You can get a refund; 

up to six months: if the damaged or defective Goods cannot be repaired or replaced, then You are entitled to a refund of up to the full amount, in most cases;

up to six years: in the event that the Goods can be expected to last up to six years then You may be entitled to a repair or replacement, or, if the Goods cannot be repaired or replaced, You may be entitled to some of your money back.

If You wish to exercise your legal rights to reject the Goods, You must return the Goods to Us or allow Us to collect the Goods from You. You must pay the reasonable costs of return or collection.

Goods agreed for return must be returned in their original packaging, unused, unassembled and suitable for resale. Credit nor refund shall not be given for goods received damaged. You shall be, unless otherwise agreed by Us, responsible for the cost of return. Where it has been agreed that You arrange the return delivery, the proof of return will remain with You.

Cancelling or Changing an Order Prior to Delivery

Please contact Us by telephone on 0333 7777 575 or by emailing customerservices@officefurnitureonline.co.uk should you wish to cancel or make amendments to an order prior to delivery. Our team will work with you to advise what can be done depending on your particular order depending on type of product and the current order stage it is currently in. If the product is not bespoke or made to order, then we can usually cancel it free of charge if it has not been shipped.


Please press here to see our full Terms & Conditions of Sale. 
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