do not do this

There are certain things you should never do when you have a visitor…

A business visitor, no matter how important, should be made to feel welcomed into your offices at all times. After all, you never know when that person is coming to you with an amazing business opportunity or is considering a sizeable order. Here are some key things not to do when you’ve got someone visiting your premises.

  1. Leave them hanging

A visitor who is not acknowledged as soon as they enter a business will instantly feel unwelcome. Although the receptionist might be busy, a simple eye contact and nod is all it takes to feel welcome and recognised.

  1. Make them uncomfortable

Comfort in the reception area is everything. Having them perch on hard plastic chairs, swelter in a room that’s too hot or have nowhere to hang their coat will instantly put them on the back foot. Conversely, items such as our Gresham Reception Furniture are sure to make them comfortable and welcome.

  1. Pronounce their name wrong

Nothing is more guaranteed to put someone’s back up than calling them by the wrong name. If the visitor has an unusual name, getting them to confirm their name when they arrive is an easy way to grasp the pronunciation, so there’s really no excuse.

  1. Leave them parched

If your visitor is likely to be staying a while, or perhaps has travelled a fair way to get to you, offering refreshments is a common courtesy. It’s not necessary to wheel out an entire afternoon tea, but a cup of coffee and a biscuit are sure to make them feel better about their day.

  1. Forget they’re coming

Every visitor is important. If they’ve booked an appointment, you’re going to look completely unprofessional if you’re frantically clearing your desk or your receptionist is staring at them blankly. Make sure you have an effective system for recording who is coming and when, and take the opportunity to be prepared in plenty of time for their visit.

As the great Kenneth B Elliott of the Studebaker Corporation (and not Mahatma Gandhi, contrary to popular belief) once said:

A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.

Make  your visitors more welcome in your business with our range of Gresham Reception Furniture and other nice touches that show them you are aware of the favour they are doing you.

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Last Modified / Updated on: May 24, 2018 at 9:11 am

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Random Glossary term

  • Stud

    A stud is a vertical component in an interior timber-framed wall or room partition.

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