The method through which communications are dealt with and messages exchanged within a business is crucial to its efficiency.

Communication with a customer may initially will start in the boardroom around an office desk with all key managers / directors, which are normally then lead down via managers of the employees who are in turn finally responsible for communicating with the customer directly.

For this to happen, there needs to be a clear understanding of roles.

Each person sat around the office desk in the boardroom making decisions must be an effective communicator and also willing to make allowances for personal traits.

People don’t tend to like change and will often try and opt out of it. Any new policy needs to be communicated clearly with the reason for change laid out clearly so that they make logical sense.

On a staff level, you may encounter office politics and / or empire building especially in certain departments where people are sat closely together at their office desks; all this can and does handicap businesses including the communication within.

So, it is important to adopt the use of motivational and bridge-building techniques.
 
Invite everybody to have an organised inter department meeting all sat around an office desk on a level ground to have a say prior to directors taking a decision and this will create a feeling of being part of a team.

Focus on leads to more sales and greater return on the capital employed, which will turn lead to improved profitability.

This should produce a greater feeling of togetherness and easier communication through increased trust from the people in the organisation that will in turn benefit from the increased productivity through pay rises and promotions.